Privacy Policy

GENERAL TERMS AND CONDITIONS

These General Terms and Conditions (hereinafter “Terms”) govern the rights and obligations of you as a buyer and us as a seller in the contractual relationship concluded through the online store on the p3d.pro website.

All information about the processing of your personal data is contained in the Personal Data Processing Policy, which can be found in the Privacy Policy section.

If any part of the Terms contradicts what we have mutually agreed upon in the process of making your purchase in our online store, this particular agreement will take precedence over the Terms.

TERMINOLOGY AND DEFINITIONS

Price is the amount you will pay for the Goods;

Delivery Price is the amount you will pay for the delivery of the Goods, including the cost of packaging;

Full price consists of the Price and the Delivery Price;

VAT is a value added tax in accordance with the applicable law;

Online Store means the p3d.pro website operated by us and where the purchase of the Goods takes place;

Invoice is a document issued by the seller to the buyer when selling goods or services. It contains information about the goods sold or services rendered, their price, quantity, total payment amount, as well as other details necessary for the transaction. The invoice is the basis for settlements between the seller and the buyer and is used to record and control financial transactions;

We are _______, with legal address ___________, identification number __________, legally known as the Seller;

Order is your offer to enter into an agreement with us to purchase the Goods;

Agreement is a sales contract concluded on the basis of a duly executed Order sent through the Online Store and is concluded when you receive confirmation of the Order from Us;

User Account is an account created on the basis of the data provided by you, which allows you to store the entered data and the history of the ordered Goods and concluded Agreements;

You are the person who makes purchases in our online store, legally referred to as the buyer;

Goods – everything that can be purchased in the Online Store.

  1. GENERAL PROVISIONS AND INSTRUCTIONS

1.1. The purchase of the Goods is possible only through the web interface of the Online Store.

1.2. When purchasing the Goods, you are obliged to provide us with accurate and truthful information about yourself.

  1. CONCLUSION OF THE CONTRACT

2.1. In order for us to conclude the Agreement, you must create an Order in the Online Store. The Order must contain the following information:

  • Information about the products you are purchasing (in the online store you mark the products you are interested in with the “Add to Cart” button);
  • Information about the price, delivery cost, Full Price and the preferred delivery method of the Goods; this information will be displayed as part of the creation of an offer for the Order in the user interface of the online store; information about the price, delivery cost and Full Price will be calculated automatically based on the Goods you have selected and the delivery method;
  • Your identification data used to enable us to deliver the Goods, in particular, your name, surname, delivery address, telephone number and e-mail address;

2.2. After verification by clicking the “Checkout” button, the Order will be created. By clicking on the button, you confirm your familiarization and acceptance of these Terms, otherwise the creation of the Order will not be possible.

2.3. We will confirm your Order as soon as possible. Confirmation is an e-mail containing a brief description of the Order. Our confirmation of the Order is the conclusion of the Agreement between us and you. The terms and conditions in force on the date of the Order are an integral part of the Agreement.

2.4. There may be cases when we cannot confirm your Order. These include situations when the Products are out of stock or when you order more Products than we can deliver. If for any reason we are unable to confirm the Order, we will contact you and send you an offer to enter into the Agreement in a form modified from the Order. In this case, the Agreement will be concluded at the moment you confirm our offer.

2.5. If the price in the online store or in the order offer is clearly incorrect, we are not obliged to deliver the Goods to you at that price, even if you have received an order confirmation and therefore the Agreement has been concluded. In such a situation, we will immediately contact you and send you an offer to enter into a new Agreement in a form that is different from the Order. In this case, the new Agreement will be concluded upon your acceptance of our offer. If you do not confirm our offer within 3 days from the date of its sending, we have the right to withdraw from the Agreement. A manifest error in the Price is, for example, a situation where the Price does not correspond to the usual price in other retail stores or a digit is missing or omitted.

2.6. In case of concluding the Agreement, you undertake to pay the Full Price.

2.7. If you have a user account, you can place an Order through it. However, in this case, you are obliged to check the accuracy and completeness of the pre-filled data.

2.8. In some cases, we allow you to use a discount for the purchase of the Goods. In order for the discount to be granted, you must fill in the discount data in a predetermined field in the Order application.

  1. USER ACCOUNT

3.1. After registering in the online store, you can access your user account.

3.2. When registering a user account, you are obliged to provide correct and truthful information about yourself and update it in case of change.

3.3. Access to the User Account is provided by a username and password. You are obliged to keep this information confidential and not to disclose it to third parties. In case of unauthorized use of your account, we are not responsible for this.

3.4. The user account is personal and you are not allowed to allow third parties to use it.

3.5. We may cancel your account, in particular, if you have not used it for more than 1 year or if you have violated your obligations under the Agreement.

3.6. We do not guarantee round-the-clock and uninterrupted access to your account, especially in case of the need to perform hardware or software maintenance.

  1. PRICE AND PAYMENT TERMS

4.1 Payment of the Full Price will be required from you after the conclusion of the Agreement and before delivery of the Goods. Payment of the Full Price may be made in the following ways: 

  • By bank transfer. We will send you the information for making the payment as part of the Order confirmation. In case of payment by bank transfer, the Full Price is due within 5 days.
  • By card online. In this case, the payment is made through a payment gateway and the terms and conditions of this payment gateway apply to payment through payment. In case of payment by card online, the Full Price is payable within 24 hours.

4.2. The invoice will be sent electronically after payment of the Full Price and sent to your e-mail address.

4.3. Title to the Goods shall be transferred to you only after you have paid the Full Price and accepted the Goods.

  1. DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE TO GOODS

5.1. The goods will be delivered to you in the way you choose. You can choose one of the following options:

  • Pickup from our premises, after prior arrangement;
  • Delivery service;
  • By courier;

5.2. The delivery time of the Goods always depends on their availability and the chosen method of delivery and payment. The estimated time of delivery of the Goods will be notified to you in the Order confirmation. The time indicated in the Online Store is only indicative and may differ from the actual delivery time. In case of pickup of the goods from us, we will always inform you about the possibility of picking up the goods by e-mail.

5.3. Upon receipt of the Goods from the Carrier, you are obliged to check the integrity of the packaging of the Goods and in case of any defects, immediately notify the Carrier and us. In case of any defects in the packaging that indicate unauthorized entry into the cargo, you are not obliged to accept the Goods from the Carrier.

5.4. If you breach your obligation to accept the Goods, except as provided in clause 5.3 of the Terms, this will not result in a breach of our obligations to supply the Goods to you. At the same time, your failure to accept the Goods will not constitute a withdrawal from the Agreement between us and you. However, in such case, we shall have the right to withdraw from the Agreement on the basis of a material breach of the Agreement by you. If we decide to exercise this right, the termination of the Agreement shall take effect from the moment we send you an email about the termination of the Agreement. The termination of the Agreement shall not affect any claims for payment of the transportation price or compensation for damages, if any.

5.5. If, for reasons arising from your side, the Goods are delivered repeatedly or in a different way than stipulated in the Agreement, you shall reimburse us for the costs associated with such repeated delivery. Payment details for these costs will be sent to your e-mail address, such costs are due 14 days after you receive the e-mail.

5.6. The risk of damage to the Goods passes to you when you take possession of them. If you do not accept the delivery of the Goods, except as provided for in clause 5.3 of the Terms, the risk of damage to the Goods shall pass to you at the moment when you had the opportunity to accept the delivery of the Goods but did not accept it. The transfer of the risk of damage to the Goods means that from that moment on, you bear all consequences associated with the loss, destruction, damage or any deterioration of the Goods.

5.7. In the event that we are unable to deliver the Goods to you even within 30 days after the delivery date specified in the Order Confirmation, for whatever reason, we and you shall be entitled to terminate the Agreement.

  1. DEFECTS OR POOR WORKMANSHIP

6.1. We warrant that at the time the risk of damage to the Goods passes in accordance with Article 5.6 of the Terms, the Goods are free from defects, in particular that

  • it has the characteristics that we have agreed with you and, if not individually agreed, those that we have specified in the description of the Goods or those that can be expected given the nature of the Goods;
  • is fit for the purposes specified by us or for purposes customary for Goods of that type;
  • conforms to the quality or workmanship of an agreed sample if the quality or workmanship has been determined on the basis of a sample;
  • in the appropriate quantity and weight;
  • meets the requirements imposed on it by law;
  • not encumbered by the rights of third parties.

6.2. In case of defects in the Goods, in particular, if one of the conditions of Article 

6.1, you may notify us of such a defect and exercise your rights with respect to defective performance (i.e., make a claim against the Goods) by sending an e-mail or letter to our addresses indicated in our identification data. When you make a claim for defective performance, you must choose how you want the defect remedied and may not subsequently change that choice, except in accordance with clause 6.3, without our consent. We will settle the claim in accordance with your asserted right to defective performance. If you do not choose to have the defect remedied, you shall have the rights provided for in Article 6.4 even if the defective performance has resulted in a material breach of the Agreement.

6.3. If the defective performance is a material breach of the Agreement, you have the following rights:

  1. to eliminate the defect by delivering new Goods without defects or by delivering the missing part of the Goods
  2. to eliminate the defect by repairing the Goods;
  3. to a reasonable discount from the Price;
  4. withdraw from the Agreement.

If you elect to remedy the defect under paragraphs A or B and we do not remedy it within a reasonable time specified by us, or if we notify you that we will not remedy the defect at all, you will have rights under paragraphs C and D, even if you did not initially claim them as part of your complaint. However, if you choose to remedy the defect by repairing the Goods and we find that the defect is insurmountable, we will notify you and you may choose to remedy the defect in another way.

6.4. If the defective performance is not a material breach of the Agreement, you have the following rights:

  • to eliminate the defect by delivering new Goods without defects or by delivering the missing part of the Goods
  • to eliminate the defect by repairing the Goods;
  • to a reasonable discount from the Price.

However, if we fail to remedy the defect within the time limit or refuse to remedy the defect, you may withdraw from the Agreement. You may also withdraw from the Agreement if you are unable to use the Goods properly due to the reappearance of defects after the Goods have been repaired or if there are several defects in the Goods.

6.5. If the Goods have material or non-material defects, you may not withdraw from the Agreement or request a new product unless you return the Goods in the same condition as they were when you received them. This does not apply to the following cases:

  • if the condition of the Goods has changed as a result of an inspection to detect a defect;
  • if the Goods were used before the defect was detected;
  • unless the impossibility of returning the Goods in an unchanged form was caused by your actions or inaction;
  • if the Goods have been sold, used or altered by you in the course of normal use before the defect was discovered; however, if this has only partially occurred, you are obliged to return the part of the Goods that can be returned, in which case you will not be refunded the part of the Price corresponding to your benefit from the use of this part of the Goods.

6.6. Within three days after receiving the complaint, we will send a confirmation to your email address with the estimated duration of the complaint review. We will review the complaint without undue delay and respond to it no later than 30 days from the date of receipt. This period may be extended by mutual agreement between us. If the deadline has passed and we have not responded to your complaint, you may withdraw from the Agreement.

6.7. We will notify you by email of the resolution of the complaint. If the complaint is substantiated, you will be entitled to reimbursement of the costs reasonably incurred. You are required to provide proof of these costs, such as receipts or shipping slips. If the defect has been remedied by the delivery of new Goods, you must return the original Goods to us, and we will bear the costs of such return.

6.8. The provisions concerning the right to defect shall not apply in the event of:

  • Goods sold at a lower price for a defect for which a lower price has been agreed;
  • wear and tear of the Goods caused by their normal use;
  • Pre-owned Goods for defects that correspond to the level of use or wear and tear that the Goods had at the time of receipt;
  • if the nature of the Goods so requires.

7. TERMINATION OF THE AGREEMENT

7.1. Withdrawal from the Agreement, i.e. termination of the contractual relationship between Us and You from the moment of their occurrence, may occur for the reasons and in the ways specified in this article or in other provisions of the Terms, which expressly state the possibility of withdrawal.

7.2. We have the right to withdraw from the Agreement at any time before the transfer of the Goods to you if there are objective reasons why the Goods cannot be delivered. We may also withdraw from the Agreement if it becomes clear that you have intentionally provided false information in the order.

8. FINAL PROVISIONS

8.1. All correspondence is carried out by e-mail. Our e-mail address is indicated next to our identification information. We will send correspondence to your e-mail address specified in your user account or by which you have contacted us.

8.2. The Agreement may be amended only by written agreement between us. However, we have the right to make changes to these Terms, but such changes will not affect existing Agreements, but only Agreements concluded after the changes come into force. We will send you information about the change to your email address at least 14 days before the change becomes effective. The new Terms will become part of our Agreement and will apply to the next delivery of the Goods after the changes become effective.

8.3. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, business interruption, failure of subcontractors, etc.), we shall not be liable for any damage caused by or in connection with force majeure, and if force majeure lasts more than 10 days, we and you have the right to terminate the Agreement.

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